Privacy Policy

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Book a ride through our online form or by phone
• Contact us via email or phone
• Subscribe to communications from us

This may include:

• Full name and date of birth
• Contact information (phone number, email address)
• Pickup and drop-off addresses
• Appointment date, time, and type
• Insurance, Medicaid, or voucher information
• Mobility or accessibility needs (wheelchair use, ambulatory assistance)
• Payment information (processed securely; we do not store card numbers)

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used for analytics and site improvement only.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and provide transportation services
• Communicate with you about your rides and our services
• Process Medicaid, insurance, or private pay billing
• Improve the quality and safety of our services
• Comply with legal, regulatory, and contractual obligations
• Respond to your questions and requests
• Send service-related communications (not marketing) about your rides

We do not sell your personal information. We do not use your information for automated decision-making or profiling.

3. Information Sharing

We may share your information with:

• Medicaid / Insurance Payers: To process transportation authorizations and billing claims.
• Healthcare Providers: When necessary to coordinate your transport to or from a medical facility.
• Social Service Agencies: When your transportation is funded through an approved voucher program.
• Service Providers: Trusted vendors who assist us with scheduling software, billing, and communications — under strict data processing agreements.
• Legal Authorities: When required by law, court order, or to protect the rights and safety of our clients or the public.

We will not share your personal information with third parties for marketing purposes without your explicit consent.

4. Health Information & HIPAA

As a non-emergency medical transportation (NEMT) provider, we may collect and use protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). When we handle PHI, we do so as a Business Associate or covered entity as applicable, and we implement HIPAA-compliant safeguards.

We maintain a separate HIPAA Notice of Privacy Practices, which describes how we use and disclose PHI for treatment, payment, and healthcare operations. A copy is available upon request by contacting us at info@activecaretransport.com.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses HTTPS encryption for all data in transit.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of non-essential communications
• File a complaint with a data protection authority

To exercise any of these rights, please contact us at info@activecaretransport.com or call (315) 552-3912. We will respond within 30 days.

7. Cookies & Analytics

Our website may use essential cookies to ensure the site functions correctly. We may also use anonymized analytics tools to understand how visitors interact with our site. These analytics do not identify individual users.

You can configure your browser to refuse cookies or alert you when cookies are being sent. Please note that some features of the website may not function properly if cookies are disabled.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: