Accessibility Statement

Last updated: September 13, 2026

Active Care Transport is committed to ensuring digital and physical accessibility for people with disabilities. We continually improve the user experience for everyone, and apply the relevant accessibility standards.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA defines requirements for designers and developers to improve accessibility for people with disabilities.

Accessibility Features on This Website

  • A "Skip to main content" link at the top of every page for keyboard users
  • Semantic HTML with proper heading hierarchy (h1 through h4)
  • All images include descriptive alt text
  • Color contrast ratios meet or exceed WCAG AA minimums (4.5:1 for normal text)
  • All interactive elements are keyboard-navigable with visible focus indicators
  • All form elements have associated labels
  • ARIA landmarks and roles to assist screen reader navigation
  • No time limits on content or forms
  • Minimum tap/click target sizes of 44×44 pixels for buttons and links
  • Responsive design that works at 200% zoom without horizontal scrolling
  • Animations respect the prefers-reduced-motion setting

Physical Accessibility

Our transportation services are built around accessibility. All wheelchair transport vehicles are ADA-compliant, equipped with lifts and certified securement systems. Our drivers and attendants are trained to assist clients with varying mobility needs, and we offer door-to-door service so you never have to navigate an unsafe path to reach your ride.

Alternatives to Our Online Forms

Our booking, contact, and partnership forms are built to be fully keyboard- and screen-reader-accessible, with clear labels and error messages. Forms include a Cloudflare Turnstile privacy-friendly security check; if you have any difficulty completing it or any form, you can always book or reach us directly by phone or email — we are happy to take your request that way.

Feedback & Contact

We welcome your feedback on the accessibility of our website and services. If you experience any barriers, please contact us:

Active Care Transport

Phone: (315) 552-3912

Email: info@activecaretransport.com

We aim to respond to accessibility feedback within 5 business days.